Accounting | Finance | bookkeeping Case Study
Integrity Impressions
In June 2023, a Perth accountant called us about her crashed WordPress website. Within hours, the site was back online and migrating to our hosting. Two-factor authentication enabled, a security plugin watching the door, and a written assessment that her previous host had likely been breached. All on day one. But the website crash was only the surface of it. Her business email had been caught up in the same incident, with client emails disappearing into quarantine folders and her IP address showing up on blacklists. She had no way of knowing which clients were trying to reach her. Her old host's response to all of it: a one-line ticket update 10 days later saying the issue had been "escalated". By then she'd already left them, written us a five-star Google review, and was getting on with her business. Almost three years on, she's still our client.
Integrity Impressions is a respected financial services firm based in Joondalup, founded over 40 years ago. They specialise in bookkeeping, accounting, and tax services — supporting creatives, small businesses, sole traders, and start-ups by presenting financial information clearly, without the jargon. So when their website crashed and their hosting provider went silent, they needed someone who'd actually pick up the phone.
When Hosting Providers Disappear at the Worst Possible Moment.
When Hosting Providers Disappear at the Worst Possible Moment.
Hours to Fix. Eleven Days of Silence.
A fortnight after the rescue, a separate problem surfaced. Veronica's clients stopped receiving her emails. For an accountant whose business runs on client communication, this was the issue that mattered most. The diagnostic turned up two unrelated causes. Her telco had allocated her a dynamic residential IP that spammers had used before her, already on global email blacklists. We switched her to a static. Her email signature, three years old, was carrying hidden hyperlinks that were tripping spam filters. Microsoft confirmed it. We rebuilt it clean. Email has been stable since.
One Client's Crash Was Part of a Bigger Story.
One Client's Crash Was Part of a Bigger Story.
Veronica wasn't the only one. In the fortnight surrounding her call, multiple businesses on the same host rang us with the same story. A site that had suddenly broken, support tickets going nowhere, no real explanation from anyone. On day one of Veronica's job, we flagged it to her: signs point to a breach. We can't say definitively what happened upstream, and the host never did either, but the pattern was hard to miss.
How Perth IT Care helped.
How Perth IT Care helped.
Email Deliverability
Local IT Support
Exhibit A: When she finally wrote it all down.
Exhibit A: When she finally wrote it all down.
Exhibit B: Three days later, she had to write again.
Exhibit B: Three days later, she had to write again.
"My then hosting company pretty much didn't want to know about it - I'm still waiting for a call back from them some 10 days after the issue was 'escalated'.......".
"My WordPress website recently crashed & I was locked out of it, along with my cPanel. My then hosting company pretty much didn't want to know about it - I'm still waiting for a call back from them some 10 days after the issue was 'escalated'.
Adrian from Perth IT Care has been an absolute pleasure to deal with - very responsive & website is back up & running again, with some added security.
I decided to transfer the hosting to Perth IT Care & the migration has been seamless from start to finish. Based on my experience, I highly recommend Perth IT Care."
Veronica Southern
Owner, Accountant
The Result.
Back Online, Stable Email, and No More Wasted Time.
Back Online, Stable Email, and No More Wasted Time.
Fast, Local Hosting
The business runs on Australian-based hosting with no outages, no overseas call centres to chase, and a real person on the other end of the phone
Email Reliability Restored
Client emails reach her inbox and her replies reach theirs. The deliverability issues that followed the migration were resolved at the source.
Local Support That Resolves Things
Issues get fixed the first time, not escalated through ticket queues. Quick answers from someone who knows her setup, not a stranger reading a script.
Focus on the Business, Not the Website
Tech worries off the desk. Veronica can run her practice knowing the infrastructure is being looked after by someone who picks up the phone.
“My then hosting company pretty much didn't want to know about it”
Why This Matters for Small Businesses.
Cheap mass-market providers sell you a service and a quarterly invoice. What they don't sell you is someone who'll pick up the phone when something breaks, look at what's actually happening, and tell you the truth. A ticket-and-escalation system is designed to absorb that conversation without ever having to have it. What you're paying for, when you choose a local provider, is the person who'll work the problem until it's actually fixed, even when the cause turns out to be somewhere they don't have to look.
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