Burned by bad IT support

Small business IT Support Perth

Burned by Bad IT? You’re in the Right Place.

If your last IT provider left you worse off, you're not alone — and you're in the right place.

Talk to experts, not a call centre.
Local support, no ticket queues.
Australian-owned, Australian-supported.
We pick the phone up when you call.
Talk to experts, not a call centre.
Local support, no ticket queues.
Tell us what's broken • Tell us what's broken •

Small business IT Support

Burned by Bad IT? You’re in the Right Place.

If your last IT provider left you worse off, you're not alone — and you're in the right place.

Talk to experts, not a call centre.
Local support, no ticket queues.
Australian-owned, Australian-supported.

Tech Downtime Costs Money. Period.

Most small businesses don't realise what an hour offline actually costs them — until it's already happened. Here's where it usually hits hardest.

The Tuesday morning your team can't log in

Three staff sitting at their desks, coffee in hand, locked out of email and the systems they need to do their job. Every minute they're offline is wages going out the door for work that isn't getting done — and clients waiting on responses that aren't coming.

The job you can't quote because the system's down

A new enquiry comes in. By the time you can get to your CRM, your pricing sheet, or whatever lives in the cloud you can't reach, the customer's already rung the next business on Google. Lost work doesn't show up on an invoice, but it shows up in the bank balance.

The Friday arvo your IT person doesn't pick up

You ring. You email. You wait. Three hours later, you're still down, and you're explaining to a client why their job is delayed because of something that has nothing to do with them. This is what most small businesses are paying their current IT provider for — and quietly putting up with.

"When the big phone company didn’t want to help us I finally found these guys who had solved all our problems"

“My then hosting company didn’t want to know about it. I was still waiting for a call back 10 days after the issue was ‘escalated.’”

Downtime Cost Calculator

Estimate the cost impact of outages.

Industries that we help.

We support a range of industries to strengthen your digital security and empower your business. View all industries

We're not a big, faceless agency. We're genuinely here to help.

We're not a big, faceless agency. We're genuinely here to help.

IT and web support being provided

IT support for small business

We're Perth IT Care, Microsoft 365 specialists established in 2017, and we keep small business IT running. Computers, servers, email, networks, backups. When something breaks, we fix it. When it's working, we keep it that way.

small local business

Local support

But more importantly, when you call us, the phone won't be picked up overseas. Our names are Adrian and Paul Ioppolo, and your call will be picked up by one of us.

small business

Real support for real businesses

We're a small business supporting small businesses across Perth. Landscapers, riggers, clinics, legal firms, NDIS providers, financial services. You'll talk to the same two people every time. No ticket numbers, no offshore call centres, no being passed around.

Adrian 'the Beard' Ioppolo

IT Support Specialist

Adrian brings a web developer's troubleshooting mind into the IT world. Forensic scripts for diagnosis and repair, and remote tools that mean he can often fix problems while you keep working at your desk. He has the patience to get to the root cause instead of papering over it. Worry not. You're in good hands.

Paul 'Pops' Ioppolo

Technician

Paul is an IT troubleshooter who can do it all — a genuine ace of all trades. Building servers, debugging, and implementing IT strategies for business growth are his bread and butter, but no project is too big (or too small) for this digital wizard. He loves a good challenge.

Why We’re a Smart Choice for Small Business IT Support in Perth.

We can’t promise nothing will ever go wrong with your tech. What we can promise is that when it does, the answer’s already on its way.

Locked Out? You’re Not Waiting in a Queue

When something breaks, you call us. Not a ticket portal, not a helpdesk in another country, not a “we’ve received your enquiry” auto-reply. The phone rings on a desk in Maida Vale and we get on it — usually in minutes, not hours. Your team’s back at their desks before they’ve finished their second coffee.

Microsoft 365 Set Up So It Actually Stays Up

Most outages aren’t dramatic. They’re a forgotten password, an MFA prompt that won’t come through, a mailbox someone deleted by accident, a licence that quietly expired. We handle Microsoft 365 properly — licensing, security, accounts, recovery — so the small things stay small instead of taking your whole morning.

You Speak to the Same Person Every Time

You won’t get bounced around between technicians. You won’t have to re-explain your setup every six months when there’s a new junior. You’re talking to the person who set your systems up in the first place — who already knows your business, your staff, and where the bodies are buried. When you ring on a Friday afternoon, it’s still us.

Honest About What You Actually Need

Most small businesses are paying for IT services they don’t use, on contracts they didn’t read, sold to them by someone working off commission. We don’t do that. We tell you what you need, what you don’t, and what can wait. If you’re already overspending on your current setup, we’ll tell you that too — even if it means you spend less with us.

We offer all of this as part of flexible service options tailored to your needs — so you’re not paying for what you don’t use.




"They came to our rescue in our hour of need when our website and emails had gone down"

No Limit Sports

Owner

"Perth IT Care literally saved our business in our hour of need.

Kareis Singleton

Owner, Decode

Decode Security and Data Port Kennedy Western Australia Logo
Mishack Architect Yallingup Western Australia Logo

We don’t fix Mum’s iPad. We fix the things that actually cost your business money.

Most IT shops do a bit of everything — whatever walks in the door, whatever the rep can sell. We’ve gone the other way. After years of seeing where small businesses actually get hurt, we’ve narrowed in on the areas that matter most and left the rest behind.
Microsoft sells you the tools. They don’t set them up — and that’s where small businesses get hurt. Phishing past MFA, mailbox rules quietly forwarding invoices, one click turning into a full compromise.

We set Microsoft 365 up properly. Sign-ins locked to your devices, Defender on every machine, licensing direct from us — no annual lock-ins.

microsoft 365
Most IT shops won’t touch your website. Most web designers stopped answering their phone three years ago. Meanwhile your email’s gone down because an MX record changed and nobody can tell you why.

We handle the bit that falls between the two — domains, DNS, hosting, SSL, and the hundred small things that break websites and mailboxes at the worst possible time.

web & dns
Most IT shops show up and start guessing. Restart this, reinstall that, bill you by the hour while they trial-and-error your problem.

We work differently. With proper remote tools we can see what’s actually going on inside the machine — running scripts, pulling logs, finding the cause instead of patching the symptom.

diagnostics

IT

Services

a fed up small business owner whose laptop isnt working
Are IT and web issues bringing your business towards a grinding halt? We can get things running smoothly through consultancy, training, and remote support.
Struggling with your emails? Discover how our Microsoft 365 solutions can streamline your communication and boost productivity.
a man on a cup and string to communicate for his small business phone system
Cloud phone systems are the new business standard. Modern businesses use them to streamline their workflow, provide excellent customer service, and save boatloads of money.

“They have been an absolute lifesaver for my business.”

Michael

Owner, Simara Blends

“They have been an absolute lifesaver for my business.”

Michael

Owner, Simara Blends

Web

SERVICES

HIGH VISUAL PERFORMANCE

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Hacked website repair

Hacked Website Repair

You wouldn’t let burglars live in your house. So why let hackers live on your website? We’ll burn them out before they destroy your reputation forever.

Website Hosting

Website Hosting

Big companies don’t give you the access you need to optimise your site. When we host it, it’ll be fast and safe, and you won’t have to touch any of the technical stuff.

a lady with html and css coding across her face looking for wordpress web hosting in perth
Website Maintenance & Security

Website Maintenance & Security

You can’t just make a website and call it a day. It’s one of your biggest assets, and it needs constant attention. So why not leave the maintenance to us?

Website Optimisation

Website Optimisation

Google hates clunky, slow websites. Leave it with us, and we’ll make sure Google (and your customers) love every page of your site.

a motorbike performing faster then ever before as it has been optimised for performance
Website Design

Website Design

Ugly websites scare off potential customers and harm (rather than help) your bottom line. Leave the design stuff to the professionals.

working partnership a bird and a flower
repair your online reputation

Hacked Website Repair

You wouldn’t let burglars live in your house. So why let hackers live on your website? We’ll burn them out before they destroy your reputation forever.

a lady with html and css coding across her face looking for wordpress web hosting in perth
Tailored to your websites needs

Website Hosting

Big companies don’t give you the access you need to optimise your site. When we host it, it’ll be fast and safe, and you won’t have to touch any of the technical stuff.

Website Maintenance & Security

You can’t just make a website and call it a day. It’s one of your biggest assets, and it needs constant attention. So why not leave the maintenance to us?

a motorbike performing faster then ever before as it has been optimised for performance
you get 3 seconds to load.

Website Optimisation

Google hates clunky, slow websites. Leave it with us, and we’ll make sure Google (and your customers) love every page of your site.

working partnership a bird and a flower
maintenance free websites

Website Design

Ugly websites scare off potential customers and harm (rather than help) your bottom line. Leave the design stuff to the professionals.

working partnership a bird and a flower
maintenance free websites

Website Design

Ugly websites scare off potential customers and harm (rather than help) your bottom line. Leave the design stuff to the professionals.

“We recently engaged Perth IT Care to resolve severe performance issues with our website....Since the fix, we have seen a significant increase in client activity.”

Alison Toner

Marketing Manager, 11 Recruitment

Cyber security

a guardian angel in full Armour protecting small businesses from hacked websites

Antivirus

Concerned about online threats? Safeguard your business with our comprehensive antivirus solution.

Password Manager

Keep your accounts safe and accessible with our easy-to-use password manager.

Vulnerability Management

Keep your business safe with our device vulnerability management—secure and update all your devices effortlessly.

Ethical Hacking | Penetration Testing

Keep your business secure with proactive penetration testing—uncover and fix vulnerabilities before they become a threat.

Our testimonials.

Our testimonials.

Say Goodbye to IT Headaches.

We make technology work for you, not against you. With seamless IT support, you’ll spend less time troubleshooting and more time growing your business.

Whether it’s reducing downtime, boosting security, or keeping your systems running smoothly, we’ve got you covered—so you can focus on what matters most.

"I filled out their contact form (made a distress call) and in no time Adrian was on the phone helping me out."

Marcus Browne

Owner, Mishack

Mishack Architect Yallingup Western Australia Logo
Mishack Architect Yallingup Western Australia Logo

Phone Us

Support across Australia · On-site across Perth

View all Perth areas →

Do you only support businesses in Perth?

Nope! While we're based in Perth, we provide remote IT support to small businesses all across Australia. If you’ve got internet, we’ve got you covered.

Do you offer cybersecurity services?

Yes — we work closely with trusted cybersecurity professionals to help protect your business. From vulnerability assessments to security improvements, we make sure your systems are locked down properly.

Who will I be dealing with?

You'll always speak to one of us — Paul or Adrian. We're the owners and the technicians, so you get consistent, reliable support from someone who already knows your setup.

How experienced is your technician?

Paul has over 18 years of hands-on experience working with Perth businesses — from simple fixes to complex IT setups. You're in very capable hands.

Frequently asked questions.

Still have questions?

Frequently asked questions.

Still have questions?