Home Security Case Study
Decode Security and Data
In April 2022, Decode Security and Data received a 4-hour ultimatum from their offshore IT provider. Pay up, or lose access to their domain, website, and emails entirely. We took the call late Tuesday afternoon. By Thursday morning, every email was recovered and they were on infrastructure they controlled. Four years later, they're still our client.
Decode Security and Data is a family-run business based in Port Kennedy that keeps Perth homes and businesses secure. They install CCTV systems, alarm systems, video intercoms, and access control across the metro area. Known for quality work and personal service, Decode treats every job like it's protecting their own family. When their IT provider turned from helper to hindrance, they needed someone who understood that business continuity isn't just about technology — it's about trust.
When IT Providers Become the Problem, Not the Solution.
When IT Providers Become the Problem, Not the Solution.
When Your IT Provider Becomes the Threat
How Perth IT Care helped.
How Perth IT Care helped.
Email Recovery
Infrastructure Handover
The Actual 4-Hour Ultimatum
The Actual 4-Hour Ultimatum
“Perth IT Care literally saved our business in our hour of need”
"We called Adrian late in the day on Tuesday and explained to him that our (now previous) IT providers had lost all of our emails and were now extorting us for money and holding all our information to ransom.
In one very quick phone call both Adrian and Paul leapt into action and by the next morning they had saved our emails and moved us onto a new server. By Thursday, they had gone through our website files with a fine tooth comb to fix the mistakes and corrupt data that our previous provider had used and have us totally up and running business as usual. They took total control of the situation and removed the stress from our plates entirely!
We can't thank them both enough for their speed, transparency and honesty with this whole process and for making us feel heard. They have been invaluable and we wish we had made this change to Perth IT Care ages ago. We are just so glad we found them when we did and hand on heart could not recommend them more highly.
Thank you guys so much."
Kaz Singleton
Owner
