Marketing Case Study

Nathanial Bibby

Nathanial Bibby, based in Scarborough, is a globally recognised LinkedIn marketing strategist and Managing Director of Bibby Media Group. With over a decade of experience, he has helped clients including Apple, Westpac and Western Union generate more than $500 million in sales through LinkedIn. He is a leading authority in LinkedIn lead generation and personal branding.

Built by developers who were no longer reachable, his website had become a web of fragile dependencies. Every small update triggered plugin conflicts that broke the layout or took the whole site down. His online courses would stop working without warning. The DNS was just as brittle, where changing a single setting could bring everything down. None of it had been built correctly from the start. But the most damaging fault was the one nobody could see. His contact form looked like it was working and submitted without error, while silently failing to deliver. Nathanial knew he was missing some enquiries. The site's backend told the real story: over 2000 submissions had piled up behind the form, never reaching him. For someone who generates millions in sales for clients through a single platform, his own front door had been quietly closed.

It Converted. The Conversions Never Arrived.

It Converted. The Conversions Never Arrived.

"It sounds like I've left a lot of money on the table."

The message came in on a Friday. Nathanial couldn't log in to the backend, and while he was at it, he asked whether the contact form had ever actually delivered anything. He didn't think he'd ever received a notification from it. Adrian went looking. Over 2000 submissions had piled up behind the form, none of them delivered, none of them seen. The form had looked healthy for who knows how long, quietly capturing every enquiry Nathanial's website generated and holding them where nobody was checking. Adrian sent him the count. Nathanial's reply came back the same day.
Documentary Evidence

Money on the Table.

Money on the Table.

The discovery came from Nathanial himself. He'd tried to log in to the backend, couldn't get in, and thought to ask whether the contact form had ever delivered a notification. His question implied he already suspected the answer. When Adrian pulled the count from the database, it confirmed what neither of them had wanted to see. Over 2000 submissions, all trapped behind the form, none ever delivered.
Exhibit A
Redacted email from Nathanial Bibby to Perth IT Care after discovering his LinkedIn lead form had never sent notifications. He writes: I do not think I have ever received a notification from that form. It sounds like I have left a lot of money on the table. Contact details redacted.
Friday, 31 May 2024, 12:37 PM

“That fix alone was worth tens of thousands of dollars to my business.”

Nathanial Bibby

Managing Director

Nathanial Bibby LinkedIn Specialist Logo

The Result.

0+
Submissions trapped behind a broken form
0 hrs
From start to full resolution
$0M+
In client sales generated through LinkedIn
0
Submissions lost since the fix

What Changed.

What Changed.

A Site That Holds Together

The fragile, conflict-prone build was repaired and the DNS rebuilt properly, so updates are far less likely to break the layout or take the whole site down.

Hosting That Stays Put

The site moved to secure local hosting and has stayed there since. No more brittle dependencies, and support comes from someone who knows the setup.

Protected, Not Patched Over

The known weaknesses were closed. What was left to chance before is now watched, so problems get caught early instead of drifting out of sight.

Focus Returns to Core Business

With IT infrastructure handled properly, Decode can concentrate on what they do best - designing security solutions that protect Perth families and businesses.

“The form was working. I just wasn't getting alerted of them.”

Why This Matters for Small Businesses.

Most website disasters announce themselves. The dangerous ones don't. A contact form that submits without error but never delivers. A setup that looks healthy while quietly costing you business. Even Nathanial, who generates millions for his clients through a single platform, missed it on his own site. The failure that runs in the background is worse than the one on the screen. The only way to catch it is to have someone look properly, before the cost adds up.

Other Rescues.

Other Rescues.

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Home Maintenance

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While overseas, Gutter Goblins’ cheap hosting was hacked, wiping their website with no backups and no one to help.

Not sure what your site is doing when you're not looking?

Most problems don't announce themselves. If something on your website might be quietly failing, the cheapest time to find out is before it costs you. Get a local set of eyes on it.

"I filled out their contact form (made a distress call) and in no time Adrian was on the phone helping me out."

Marcus Browne

Owner, Mishack

Mishack Architect Yallingup Western Australia Logo
Mishack Architect Yallingup Western Australia Logo

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